Frequently asked questions

Q: HOW CAN I GET IN CONTACT WITH RIZUQ.CO.UK?

A: For all customer service inquiries, please, email support@rizuq.co.uk. We’ll let you know we got your inquiry and respond within one business day.

Q: IS YOUR SITE SAFE AND SECURE?

A: Yes, our site is 100% secure. We use 128-bit SSL, the same level of encryption used by large banks around the world.

Q: IS MY CREDIT CARD INFORMATION SAFE?

A: Yes. All credit card transactions are processed via a reliable third-party payment system.
Your information is never stored on our servers. 

 Q: DO YOU HAVE A QUALITY GUARANTEE?

A: Yes! We want you to be completely satisfied with your purchase. If your products are flawed in any way, we’ll refund you.

 Q: WHAT IS THE SHIPPING TIME ON MY ORDER?

A: All in-stock items generally take 2-5 business days to process before they are sent out to the customer and preceding take 10 to 25 business days depending on your location. (1-3 weeks!)

 Q: CAN YOU HOLD MY ORDER AND SHIP IT AT A LATER DATE?

A: We cannot hold packages for shipment at a later date. If you foresee any potential delivery problems, we recommend contacting your local post office. By sharing your package’s tracking number with them, you can sometimes arrange to have your package delivered at a later date.

 Q: IS IT SAFE TO MAIL JEWELRY?

A: Yes, we ship our jewelry by trusted carriers such as FedEx, Royal Mail and USPS. All our shipments are fully insured by rizuq.co.uk.

Q: AM I LIABLE FOR MY ORDER WHILE IT IS BEING DISPATCHED?

A: You are not liable for your order while it is being dispatched. All our orders are fully insured by rizuq.co.uk.

Q: WHAT ARE YOUR ACCEPTED PAYMENT METHODS?

A: We accept Visa, MasterCard, Discover, and American Express credit cards and debit cards. We also accept PayPal.

In order to reduce those afflicted by fraud, we have security measures in place for all payments processed via credit card. If your billing address does not match your shipping address, the shipment of your package might be delayed or your order might be cancelled and refunded. Such orders can be repurchased using a credit card with no mismatched information.

 Q: HOW MUCH IS SHIPPING?

We are at rizuq.co.uk offer free worldwide shipping with no minimum spend required! However, some products do require shipping costs. These shipping costs will be stated in the product description.You can trust us that your order will be quickly processed and safely delivered each and every time. When you place an order, we will estimate shipping dates based on the availability of your item(s), shipping method selected and your shipment’s destination.

Q: WHAT LOCATIONS DO YOU SHIP TO?

A: We currently ship Worldwide.

Q: I DIDN’T RECEIVE AN ORDER CONFIRMATION EMAIL AFTER MY ORDER?

A: If you have not received an Order Confirmation Email, please check your Spam Folder.  If you did not receive it, please feel free to contact us if necessary.

 Q: WHAT IS YOUR RETURN/EXCHANGE POLICY?

A: Click24seven has a 14-day return/exchange policy. If your purchase does not meet your expectations, we will be glad to refund your full payment for up to 14 days after the original delivery date. Please send us a picture and description of the defect or error on our contact form. Modified or altered items cannot be returned or exchanged. View our full refund policy here.

Q: HOW DO I CANCEL AN ORDER?

A: We’re sorry to hear! An order containing regular, in-stock products can be cancelled if the items have not yet been prepared for shipment. Please note that your refund will not include any promotions or discounts applied to your order. If you decide you want to cancel an order, please use the contact form and supply us with your product and order number.

 Q: WHAT DOES “BEING PROCESSED” MEAN?

A: We have received your order and are preparing your order for shipment.

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